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COMPLAINTS PROCEDURE









M2 complaints procedure

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Although we give everything our very best effort, there’s always the possibility that you leave dissatisfied. If that’s the case, then we welcome your comments, as this gives us the opportunity to learn from your complaint and to continually improve the care that we offer. We will of course discuss the best way forward to help resolve your complaint. An enlightening conversation with your dentist may be a solution in itself.

If we can’t find a solution together, then please contact the Dentistry Information Point of the Royal Dutch Dental Association by telephone on 0900 202 50 12 (€0.15 per minute). The complaints procedure of the Royal Dutch Dental Association satisfies the stipulations of the Clients’ Right of Complaint Act. For further information see www.nmt.nl.

You can also visit the following sites to know your rights as a patient:

https://www.knmt.nl/patienten/klachtenregeling-voor-patienten

https://www.ant-tandartsen.nl/patienten/klacht-over-uw-tandarts/



WWould you like to know more?

We will gladly answer your questions!

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